Frequently Asked Questions
Everything you need to know about your Kat The Label order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We accept returns on full-priced items within 30 days of purchase, provided they are in original condition with tags attached and hygiene seals intact.
How do I find my correct size?
We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Do you ship internationally?
Yes, Kat The Label ships worldwide. Shipping costs and delivery timeframes will be calculated at checkout based on your destination.
How should I care for my delicate garments?
To maintain the quality of your lace and silk pieces, we recommend a cold hand wash with mild detergent and laying flat to dry in the shade.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna.